It provides higher visibility to the attendant and qualifies your team to provide a unique experience to your customer or patient.
SHIELD CUSTOMER SERVICES
Shield Customer Services is a power tool to manage multiple service channels within a single environment.
BENEFITS
Audit
Complete audit trail: who called, when called, which channel, who answered, voice recording or interaction without change possibilities.
LGPD Data
Segregated data in a data architecture segmented by customer to assure compliance with LGPD.
Compliance
Compliance with requirements of FDA 21 CFR part 11, in conformity with LGPD, GDPR and CCPA.
CHARACTERISTICS
Compliance
Service scripts by line
Form
Information collection forms
Integration API
Registries
Configurable Registries and Tables
Research
Integrated researches
Workflow
Reports
Customizable reports.
Platform
Omni Channel Platform: Complete integration with every channel, Voice, SMS, e-mail, social media and WhatsApp.
Contact
For creative
consulting,
contact us.
